We're looking for a Windows technical support person to work join our growing Huddersfield team. This job requires excellent verbal and written communication skills with a strong customer service focus. We offer a highly competitive salary and the opportunity to work in ground-breaking technical projects and leading-edge technologies. There is an excellent opportunity for career progression.
This role requires customer site visits hence you will need a full UK driving license and your own vehicle.
Responsibilities
- Dealing with customers over the phone, email and remote desktop
- Doing call-outs to local customers to support hardware and software on site
- Working from a ticketing system and accurately logging all work and support queries
- Maintaining, configuring and troubleshooting Windows servers and Desktops
- Supporting Windows Server and Desktop
- Varying project work
Essential
- Full clean UK driving license
- Must have experience of working in a help-desk environment
- Experience of supporting Windows Desktop and Sever
- Must be experienced with Active Directory, Netlogon and Group Policy
- Be able to get on well with customers over the phone
- Work in a results-driven environment where time is key
- Advanced Windows Desktop knowledge
- Be able to take direction and follow procedures
- Highly-motivated – can show initiative and results
You will also have
- Ability to explain technical issues in easy to understand terms over the phone and in writing
- Ability to confidently handle a range of technical support issues, with excellent phone manner
- Strong customer service skills
- Detailed Windows experience
- Excellent verbal and written communication skills
- Good technical troubleshooting skills
- A strong focus on quality
- Excellent written and verbal communication and interpersonal skills
- The ability to work well within a small team
- Good organisational skills
Desirable
- Degree in Computer Science or related subject
Apply with a covering note and CV to jobs@withsupport.co.uk