1. Introduction

This Privacy Policy explains how WS Technologies Limited (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website (https://www.withsupport.co.uk) or use our services, including IT support, hosting, and email anti-spam services.

We are committed to protecting your privacy and complying with applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

2. Who We Are

Data Controller: WS Technologies Limited
Website: https://www.withsupport.co.uk
Email: sales@withsupport.co.uk
Telephone: 01924 950 900
Registered Address:
1st Floor Riverside House
Queens Square Business Park
Huddersfield Road
Honley
HolmfirthHD9 6QZ

If you have any questions about this policy or your data, contact us using the details above.

3. What Data We Collect

We may collect and process the following types of personal data:

a) Information you provide directly

• Name
• Email address
• Telephone number
• Company name
• Enquiries and communications

b) Customer and service data

• Account credentials
• Billing information (processed securely via payment providers)
• Support tickets and technical communications
• Configuration and system data required to deliver services

c) Technical data

• IP address
• Browser type and version
• Device information
• Website usage data

d) Hosting and email service data

• Email metadata (e.g. sender, recipient, timestamps)
• Email content processed automatically for spam and malware filtering
• Server logs and diagnostic data

4. How We Use Your Data

We use personal data for the following purposes:

• To respond to enquiries and provide IT support
• To deliver hosting and email filtering services
• To manage customer accounts and billing
• To operate, monitor, and improve our services
• To detect, prevent, and investigate spam, abuse, and security threats
• To comply with legal and regulatory obligations

5. Lawful Basis for Processing

We rely on the following lawful bases under UK GDPR:

• Contract – to provide services you have requested
• Legitimate interests – to operate, secure, and improve our services
• Legal obligation – to comply with applicable laws
• Consent – where required (e.g. marketing or non-essential cookies)

6. Sharing Your Data

We may share personal data with:

• Hosting and infrastructure providers
• Email security and anti-spam providers
• Payment processors
• IT and software service providers
• Professional advisers (legal, accounting, etc.)
• Law enforcement or regulators where required

All third parties are required to process personal data securely and in accordance with applicable data protection law.

7. International Data Transfers

Where personal data is transferred outside the UK, we ensure appropriate safeguards are in place, such as:

• UK adequacy regulations
• Standard contractual clauses or equivalent mechanisms

8. Data Retention

We retain personal data only as long as necessary:

• Customer data: for the duration of the contract and a reasonable period after termination
• Financial records: typically 6 years (to meet legal obligations)
• Support and technical data: retained as required for operational and audit purposes
• Logs: retained for security, diagnostic, and service integrity purposes

9. Data Security

We implement appropriate technical and organisational measures, including:

• Secure infrastructure and encryption where appropriate
• Access controls and authentication systems
• Monitoring, logging, and threat detection

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request erasure of your data
• Restrict or object to processing
• Data portability (where applicable)
• Withdraw consent at any time

To exercise your rights, contact us at sales@withsupport.co.uk.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

11. Cookies

Our website may use cookies and similar technologies to:

• Ensure core functionality
• Analyse usage and performance
• Improve user experience

You can control cookies via your browser settings. Where required, we will obtain your consent before placing non-essential cookies.

12. Email Filtering and Hosting Services

As part of our hosting and anti-spam services:

• Email traffic may be automatically analysed to detect spam, malware, and security threats
• Processing is carried out strictly to provide and secure the service
• Access to email content is restricted and only undertaken where necessary for support or legal compliance

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.